Delete Your DropIn Account
Effective date: October 3, 2026
DropIn is a product of Reecenben, Inc. You can delete your DropIn account and the data connected to it at any time, free of charge. You can do it in the app, or by email if you no longer have the app.
Option 1: Delete in the app
- Open DropIn and sign in.
- Tap Profile.
- Scroll to Account and tap Delete account.
- Read what happens, enter your password, and tap Delete account.
- Tap Delete account again to confirm.
Your account is deactivated immediately. You are signed out, your profile disappears from the radar, map and search, and your location stops being shared.
Option 2: Delete by email
If you cannot access the app, email info@reecenben.com from the email address on your DropIn account, with the subject line "Delete my DropIn account." Include your username if you know it.
To protect your account, we will only act on requests from the email address on the account. If you write from a different address, we will ask you to confirm the request from the account's address. We confirm receipt within 3 business days and deactivate the account within 3 business days after we verify the request.
Deleting the app is not enough
Uninstalling DropIn from your phone does not delete your account. Use one of the options above.
What we delete, and when
| Data | What happens | When |
|---|---|---|
| Precise location | Removed from the radar and deleted | Removed immediately; deleted within 24 hours |
| Profile (name, username, photos, bio, links) | Hidden, then deleted | Hidden immediately; deleted within 30 days |
| Account details (email, phone, password) | Deleted | Within 30 days |
| Messages you sent | Deleted from our servers | Within 30 days |
| Booking requests | Deleted | Within 30 days |
| Device data and push tokens | Deleted | Within 30 days |
| Encrypted backups | Overwritten | Within 30 more days, so no later than 60 days after deletion |
What we keep, and why
We keep a small amount of information when we must, and only for as long as needed:
- Safety and enforcement records, such as reports involving your account and records of bans, for up to 3 years, to protect other users and stop banned users from returning.
- Information we must keep by law, or to respond to a legal request, resolve a dispute or enforce our Terms, for as long as that obligation lasts.
Messages that you received from other users belong to those users' accounts and are deleted when they delete their accounts.
Changed your mind?
Account deletion is permanent. Once your account is deleted, we cannot restore it, your profile or your messages. You are welcome to create a new account later.
Delete only some data
You do not have to delete your whole account to remove some data. You can:
- turn off Go Active or location access at any time to stop sharing your location;
- edit or remove profile details and photos in Profile; or
- email info@reecenben.com with the subject line "Privacy request" to ask us to delete specific information.
Questions
Reecenben, Inc., Attn: DropIn
300 Creek View Road, Suite 209, Newark, Delaware 19711, USA
info@reecenben.com